Privacy Policy

Effective Date: 01.01.2025
Last Updated: 01.09.2025

1. Introduction

Welcome to UpRank.vn (“we,” “our,” or “us”).
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website UpRank.vn, our WordPress plugins (including UpRank SEO, UR Content AI, UR Entity Links, etc.), and related services (collectively, the “Services”).

If you have any questions about this Privacy Policy, please contact us at:
📧 Email: [email protected]
🏢 Address: No. 45 Vo Thi Sau Street, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information You Provide

  • Name, email address, phone number, billing information when you register, purchase, or contact support.

  • Login credentials if you create an account on our sites.

  • Content and messages you submit through support tickets, forms, or email.

2.2. Technical & Usage Data

  • IP address, browser type, operating system, device information.

  • Log data: pages visited, time spent, actions taken.

  • WordPress site details (domain, plugin version, settings) when you use our plugins.

2.3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember user preferences.

  • Analyze traffic and improve performance.

  • Deliver relevant marketing and product updates.

You can disable cookies in your browser, but some features may not work properly.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our Services and plugins.

  • To process payments and manage subscriptions.

  • To send important updates, product releases, and promotional offers.

  • To respond to support requests and customer inquiries.

  • To detect, prevent, and address technical issues or fraudulent activity.

  • To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information.
We may share data only in these cases:

  • With Service Providers: e.g., payment processors (PayPal, Stripe), cloud hosting, email services.

  • With Analytics & Marketing Tools: e.g., Google Analytics, Facebook Pixel, only for performance tracking.

  • For Legal Compliance: if required by law, court order, or government authority.

  • Business Transfers: if UpRank merges, acquires, or sells assets, user data may be transferred.

5. Data Storage & Security

  • We store data on secure servers with restricted access.

  • Sensitive information (e.g., payment details) is encrypted via SSL/TLS.

  • Access is limited to authorized personnel only.

  • However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location (e.g., EU under GDPR, California under CCPA), you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to certain processing (e.g., marketing emails).

  • Request data portability.

  • Withdraw consent at any time.

To exercise your rights, contact us at [email protected].

7. Data Retention

We retain your personal data only as long as necessary to:

  • Provide our Services.

  • Comply with legal, tax, or accounting requirements.

  • Resolve disputes and enforce agreements.

When no longer needed, your data will be securely deleted.

8. Third-Party Services

Our Services may contain links or integrations with third-party platforms (e.g., Google Search Console, Bing Webmaster Tools, Google Analytics, OpenAI/Gemini API).
We are not responsible for the privacy practices of these external sites or providers. Please review their privacy policies separately.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. By using our Services, you consent to such transfers, which will be handled in compliance with applicable laws.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 13.
We do not knowingly collect personal data from children. If you believe a child has provided data to us, please contact us, and we will delete it.

11. Updates to This Policy

We may update this Privacy Policy from time to time.

  • Changes will be posted on this page.

  • The “Last Updated” date will be revised accordingly.

  • We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: